SuperTravel Reviews

Hi James, We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.

Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. As we cannot identify your booking through this review we ask that you reach out to our Support team.

One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Hi Nicholle, Thank you for reaching out, We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel are out of our control.

In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible! The only exception would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement, so, please ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name.

Alternatively, if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.