SuperTravel Reviews and Complaints | livesuper.com @ Pissed Consumer

Sep 26, 2022 PissedConsumer4017116 of Doylestown, PA

Cancellation

I couldn't make it to that hotel, and needed to just have it cancelled and get my money back. I shouldn't have to pay for a room that I'm not staying the night in.

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ID

#4017116

Location

Doylestown, Pennsylvania

Sep 25, 2022 PissedConsumer4008484 of Padova, Italy

They cancelled my hotel reservation in Italy 24 hours before the check in!! No costumer service to solve the problem! They just said: my apologies!! Trash company!

1.0

Trash company! They didnt solve my problem. Im in another country without hotel to stay! You call them, they only say my apologies.

User's recommendation: Never again I will use Supertravel.

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1 comment

Sep 26, 2022 SuperTravel Response #2256062

Thank you for the review! We are truly sorry to hear how you feel about our service, and about your experience.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#4008484

Location

Padova, Veneto

New Reviewer

Sep 22, 2022 Jahsir Rwn

Refund

I never received my call back from urgent care or my refund from the mishap on September 18,2022 because it wasnt my fault

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1 comment

Sep 26, 2022 SuperTravel Response #2256061

Thank you for the review! We are truly sorry to hear about your experience.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3996733

Loss

$60

Preferred solution

Full refund

New Reviewer

Sep 21, 2022 PHYLLIS A Yli

Hotel reservation issues

1.0

Overcharged taxes. Requested refund but no response. Overcharged taxes. Requested refund but no response. Overcharged taxes. Requested refund but no response. Overcharged taxes. Requested refund but no response.

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1 comment

Sep 26, 2022 SuperTravel Response #2256037

Thank you for the review! We are truly sorry to hear how you feel about our service.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3991995

Cons

No response to communication

Loss

$26

Preferred solution

Price reduction

New Reviewer

Sep 18, 2022 Tampa M

SNAPTRAVEL is a SCAM

1.0

I paid Snaptravel over $500 for a hotel room to attend a wedding that unfortunately was canceled due to the pandemic. When I contacted them with the situation, they provided me with a voucher to use when the wedding got rescheduled instead of a refund. When I went to...

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1 comment

Sep 20, 2022 SuperTravel Response #2252925

Thank you for reaching out. We’re sorry that you have that perception about our service.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Reply

0 0

ID

#3978065

Cons

Scam

Loss

$500

Preferred solution

Full refund

New Reviewer

Sep 17, 2022 Andrew C Aep

Switch reservations

Booked a room in the wrong town wasn't able to switch on the spot and had to pay cash for location I was at. Snap travels customer service *** sucks, can't speak with anyone in America or Canada. I kept getting directed to a call center in India, and the same guy Alec kept answering the phone. He said he was in California location which was *** wouldn't transfer me to customer support on the east coast. Refused to give employee ID number and couldn't speak to supervisor apparently there isn't any higher ups working. Alec said can't give info cause it's a security issue

User's recommendation: Book threw anyone else.

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1 comment

Sep 20, 2022 SuperTravel Response #2252924

Thank you for reaching out. We are truly sorry to hear about your most recent experience with our Support team.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Reply

0 0

ID

#3971288

Cons

Cant give employee id number for security reasons
Out of the country customer service
Wont transfer u to american or canadian customer service

Loss

$700

Preferred solution

Full refund

New Reviewer

Sep 16, 2022 Cornelia K Xdd

Stornierung

Ich habe ein Hotelzimmer in basel gebucht buchungsnummer B_702**** Nun wurde das Seminar abgesagt welches ich am Wochenende besucht hätte auf Grund von Corona der Leiter des Seminars hat Corona. Jetzt möchte ich darum bitte das sie mein Zimmer auf den Namen Cornelia Klaus stornieren da ich an dem Seminar nicht teilnehmen kann. Freundliche Grüsse Cornelia Klaus

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1 comment

Sep 20, 2022 SuperTravel Response #2252923

Danke, dass Sie sich gemeldet haben. Es tut uns wirklich leid zu hören, was passiert ist.

Wir hoffen, Ihr Kollege erholt sich gut. Da wir Ihre Buchung anhand dieser Überprüfung nicht identifizieren können, bitten wir Sie, „Agent“ in Ihren ursprünglichen Chat-Thread einzugeben.

Einer unserer Live-Agenten wird sich gerne so schnell wie möglich weiter darum kümmern. Alle unsere Kontaktinformationen sind in der App und auf der Website verfügbar: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us Wir entschuldigen uns noch einmal für etwaige Unannehmlichkeiten und freuen uns darauf, Ihnen in Zukunft behilflich sein zu können.

Reply

0 0

ID

#3967147

New Reviewer

Sep 15, 2022 Glorielyn P

My reservation

They didnt tell me my room is a handicap room. The room was so dirty and flilty. The shower head in the bathroom was very rusty and showed calcium build up. The bed lower sheets was so dirty seems like they didnt wash it for years and the room main chair to seat on was so dirty and smelly. They told me I could change room but its inconvenient for me to move again due to a lot of personal stuffs I had and re sanitizing the new room again. This issues that I had should have been cleaned and updated before I came in as a customer.

User's recommendation: The rooms are dirty and the room is very muggy smell.

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1 comment

Sep 20, 2022 SuperTravel Response #2252921

Hi Glorielyn , Thank you for reaching out and we are so sorry to hear about the issues you encountered during your stay. We're sorry to hear that the accommodation did not meet your expectations.

Because we're a 3rd party booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!

This matter has been escalated to our Amendments team who is reaching out to the accommodation and travel partner. They will follow up with you as soon as possible.

Reply

0 0

ID

#3964196

Location

National City, California

Pros

Are discount rates

Loss

$643

Preferred solution

Full refund

New Reviewer

Sep 15, 2022 Daryl G Hmr

Refund

1.0

I never received a refund when I was supposed to get one and I will be leaving bad reviews I was allowed to check in because of vacancy

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1 comment

Sep 20, 2022 SuperTravel Response #2252919

We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3963671

Loss

$79

Preferred solution

Full refund

Sep 15, 2022 PissedConsumer3963595 of Casper, WY

Horrible customer service

1.0

Let's hope you don't have puke all over your room and want to change hotels...you won't be able to cancel your reservation. Will never book through them again.

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1 comment

Sep 20, 2022 SuperTravel Response #2252918

Thank you for reaching out to us. We are truly sorry to hear about your most recent experience with our Support team.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Reply

0 0

ID

#3963595

Location

Casper, Wyoming

New Reviewer

Sep 13, 2022 Danielle C Imv

This Company is falsely advertising rooms and

This company is fraudulent they show you rooms thats not the room you will get just to get your money then act like they dont know how to help you , I give the site 0 stars

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1 comment

Sep 20, 2022 SuperTravel Response #2252917

Thanks for reaching out. We’re sorry that you have that perception about our service.

Please understand that we are not affiliated with the hotels, but we do our best to clearly show their rating, reviews, and pictures they provide.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3955605

Location

Maitland, Florida

New Reviewer

Sep 12, 2022 Emily M Oxm

Not able to book

2.8

I have been booking with SNAP travel for about 2 weeks today I'm not able to book for tomorrow and I cannot talk to a live customer service rep to get the issue resolved which I'm not understanding I have been giving the runaround and all I'm trying to do is book for tomorrow please someone get back with me as soon as possible

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1 comment

Sep 20, 2022 SuperTravel Response #2252916

Thank you for the review! We are truly sorry to hear about your experience.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3952387

Location

Bellevue, Washington

Preferred solution

To book again or explanation why I cant

Sep 12, 2022 PissedConsumer3949733 of Middletown, NY

Who are all the snow that says hotel or motel needs to be improved things need to be updated

the mattress kept sliding off the platform Room had a bad smell almost hurt myself going to the bathroom User's recommendation: Make sure that the room that you want is the one that you want

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1 comment

Sep 20, 2022 SuperTravel Response #2252914

Hi Salvatore , Thank you for reaching out and we are so sorry to hear about the issues you encountered during your stay. We're sorry to hear that the accommodation did not meet your expectations.

Because we're a 3rd party booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!

Please note that our team has coordinated with the property and has provided you refund for the inconvenience. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3949733

Location

Middletown, New York

Sep 11, 2022 PissedConsumer3947476 of Tampa, FL

No reservation at hotel want a refund please

I got to hotel and no booking was there and just want a refund refund refund refund refund refund refund

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1 comment

Sep 20, 2022 SuperTravel Response #2252913

Thank you for reaching out. We are truly sorry to hear about your experience.

And we would be more than happy to assist you with your concern.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Reply

0 0

ID

#3947476

Location

Tampa, Florida

New Reviewer

Sep 10, 2022 siddharth c Jtv

Refund

1.0

They dont refund back if you cancel booking. My usd 100 is with them and they dont even share the transaction details that they paid back to the back. They run a scam. Dont fall.

User's recommendation: Dnt book.

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1 comment

Sep 20, 2022 SuperTravel Response #2252911

Thank you for reaching out. We are truly sorry to hear how you feel about our service.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We will look out for your message.

Reply

0 0

ID

#3943491

Loss

$100

Preferred solution

Full refund

Price Affordability	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5
Value for money	2/5
Additional Fees	2/5

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"Canceling"

"They cancelled my hotel reservation in Italy 24 hours before the check in!! No costumer service to solve the problem! They just said: my apologies!! Trash company!"