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Pésimo servicio

SuperTravel - Pésimo servicio
Hice una reserva para un hospedaje en Miami y el hotel está muy sucio y con animales. Ellos devolvieron el dinero por la estadía y a mi no me han reembolsado en la tarjeta .

User's recommendation: No utilizar estas plataformas.

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SuperTravel Response #2290073

Hola Liliana, Gracias por comunicarte con tu reserva. Lamentamos mucho que haya tenido un problema en el hotel.

Desafortunadamente, cuando nuestro equipo de soporte se comunicó con el alojamiento varias veces, rechazaron su solicitud de reembolso. Lamentamos mucho no haber podido lograr que aceptaran hacer una excepción esta vez. Lamentablemente, como mencionamos antes, no tenemos el poder para anular su decisión.

Dicho esto, solo podríamos reabrir este caso si puede proporcionarnos una confirmación por escrito de su administración de que se ha acordado un reembolso. Reiteramos nuestras disculpas por cualquier inconveniente y esperamos tener la oportunidad de servirle en el futuro.

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SuperTravel is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#4240394 Review #4240394 is a subjective opinion of poster.
Loss
$120
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I have not recived my refund

1.0
I have not received my refund after being told I would by this company super travel I have spoke with them and the la quinta and yet to hear anything

User's recommendation: Don't use there service for reservations.

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SuperTravel Response #2297468

Hi Vivian, we are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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SuperTravel is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#4288934 Review #4288934 is a subjective opinion of poster.
Cons
  • Suck
Loss
$77
Preferred solution
Full refund

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Refund problem

1.0